How do I return an item?
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of our products we manufacture and sell. Because of the nature of our products and the extent of time that goes into hand crafting each piece, we do not accept returns after an order has been shipped. You have 24 hours to cancel your order.
Our products undergo an extensive level of quality of control inspections to ensure the utmost quality and satisfaction. If for any reason you are not completely satisfied with your product you may exchange it within 7 days of receiving it.
All pieces are hand embroidered so no one will be exactly the same. Please take great care with your product as they are delicate so treat accordingly. Silk scarves are better pressed than steamed as steaming can loosen the fusing. We will include a few spare beads should you damage your product.
Custom Color made orders.
Custom color made orders are available so please contact through Private Orders Please enter the style name and color palette required. Depending on crystal color availability these pieces could take 6 to 8 weeks but if we have the colors in stock then can be turned around in 3/4 weeks. The silk is also available in custom colors. Prices will be given upon request.